Privacy Statement & Cookies Policy

Website Privacy Statement

Under the General Data Protection Regulation or GDPR, we have a legal duty to protect any personal information we collect from you.


Blue Geranium Florist Ltd's APPROACH TO PRIVACY

1. is a website and a mobile application (all together with our “platform”) owned and operated by Philip & Donald Thornford of Blue Geranium Florist Ltd, Castle Street, Totnes, Devon, TQ9 5NU. (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the applicable data protection legislation (the "Data Protection Legislation"). This privacy policy (“Privacy Policy”) sets out how we collect, use and share information that identifies you or is associated with you (“personal data”).


For the purposes of the Data Protection Legislation, we are the data controller of the personal data we collect and process about you. If you have any questions related to this Privacy Policy, please use the contact details provided to get in touch. In addition, you can contact our Data Privacy Manager at


You should also be aware that we use cookies to store and access information whilst providing access to our platform. You can find out more about our use of cookies in our Cookies Policy.



Blue Geranium Florist Ltd does not capture and store any personal or financial information about individuals who access this web site, except where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services. In these circumstances, any personal information you supply will only be used to provide the information or service you have requested. Personal information is not disclosed to third parties unless this is indicated on the web page and/or relevant form at the point of collecting information from you, or as required by law. Please note unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.



As you may know, a new data protection law, the General Data Protection Regulation is effective from 25 May 2018. We want to make sure that you're happy to still hear from us. We take your privacy seriously and we will only use information about you, including your email address, for the purpose of informing you about products, promotions, wedding show/open day dates etc directly related to Blue Geranium. You will have the opportunity to opt-out of receiving communications from us every time we contact you. We endeavour to send no more than 12 news emails per year. If you are not happy with this, please reply to such an email to advise or simply unsubscribe. If you have any questions with regard to GDPR or would like to unsubscribe and be removed from our mailing list, please contact us at:



Why we collect such personal information:

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


5. is hosted on the platform. provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.





WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION? We/google/wix will process your personal information both within and outside the European Economic Area( EEA). We may transfer your personal information outside the EEA to the USA/Canada. The European Commission has provided that commercial enterprises in Canada afford adequate safeguards to personal information that is transferred to or accessed from Canada.




You may have various rights with respect to our use of your personal data:


  • Marketing: As stated above in section 3, you may opt-out of receiving such emails from us by using the contact details provided, or by clicking on the unsubscribe link in the emails we send to you.

  • Cookies: Please see our Cookies Policy for more information about your rights as regards our use of cookies.

  • Access, rectify, port, block, complete, delete and update: You have the right to access, rectify, block, port, complete, delete and update your personal data, and to restrict its use. You also have the right to request further information about the processing of your personal data.

  • Object: In certain circumstances, you also have the right to object to the processing of your personal data by us.


You can exercise the above rights by contacting us using the details provided in section 1 above at any time. All requests will be dealt with at the earliest opportunity and any delay will be kept to a minimum.

  • There are exceptions to these rights; for example, access may be refused if it would reveal personal data about another person or if we are prevented from disclosing such information by law

  • We hope that we can satisfy queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to the competent data protection authority.

  • When we ask you to supply us with your personal data we will make it clear whether the data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any information we ask for is optional.



HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION? We will keep personal information for as long as is necessary for the purposes for which we collect it. The precise period will depend on the purpose for which we hold your information. For example where we hold personal information for the purpose of bride and groom contact information, wedding requirements. To comply with a legal or regulatory obligation, we will keep the information for at least as long as is required to comply with that obligation.


If you don’t want us to process your data anymore, please contact us at or send us mail to: Blue Geranium Florist Ltd, Castle Street, Totnes, Devon, TQ9 5NU


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Statistical Data ~ Cookies Policy

Cookies on


What are cookies?

Cookies are small, often encrypted, text files, which are stored on your computer when you visit some websites. They are used to remember useful information which allows certain functionality within the website to work, for example remembering where you have reached within an order process, or if you've logged in to a site. Cookies can't harm your computer.

~ For more information about cookies, please see the websites listed in the related links.


Cookie name                                Life span              Purpose

svSession                                        Permanent              Creates activities and BI

hs                                                  Session                  Security

incap_ses_${Proxy-ID}_${Site-ID}          Session                  Security

incap_visid_${Proxy-ID}_${Site-ID}        Session                  Security

nlbi_{ID}                                          Persistent cookie      Security

XSRF-TOKEN                                    Persistent cookie      Security

smSession                                       Two weeks             Identify logged-in site members


How long do cookies last?

Cookies last for different lengths of time depending on what they are used for.


Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.


Persistent cookies last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device.


Information about the duration of cookies used on will be published in the near future.


Types of cookies and how uses them.

Cookies can be categorised by who sets the cookie and also by how the cookie will be used.


Who sets the cookie?

First party cookies – these are set by the website that you are visiting and can only be read by that website.

Third-party cookies – These are set by an organisation other than the owner of the website. This might be for the purposes of website measurement, being able to watch a video on the site or for the purposes of advertising.

Both first and third-party cookies are set on We will be publishing a list of these in the near future.


How cookies are used?

On we use cookies that perform a different variety of functions. The categorisation and definitions are based on the guide published by the International Chamber of Commerce:

If you prevent these cookies you may not be able to use certain features on


Performance cookies

These cookies are used to measure the performance of websites and see how websites are used.  We use 'Performance' cookies to improve how the website works and measure our marketing activity. Information that is collected using these cookies is aggregated and anonymous and we are not able to identify individual users with these cookies.


On we may use 'Performance' cookies to:
1) Provide aggregated statistics on how our website is used.
2) See how effective our marketing activity is (we don't use this information to target adverts to you when you visit other websites).
3) Provide feedback to partners that one of our visitors also visited their website. This lets our partners improve their website. We don't allow our partners to reuse this information for further advertising.
4) Help us improve the website by measuring any errors that occur and also to improve the performance of the site.
5) Test different designs of page on our website.


Cookies we have defined as 'Performance' cookies will NOT be used to:
1) Gather information that could be used to target you with advertising on other websites.
2) Remember any preferences you have set beyond the current visit.


Functionality cookies

These types of cookie allow websites to remember choices you make (for example, your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services on the site such as watching a video. These cookies do not track your browsing activity on other websites.


We use 'Functionality' cookies on to:
1) Remember settings you've applied such as layout and text size.
2) Remember if you have already completed our online survey.


Cookies defined as 'Functionality' will NOT be used to:
1) Gather information that could be used to target you with advertising on other websites.

Advertising or Targeting cookies.


These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.


We use 'Advertising' cookies on to:
1) Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
2) Used to identify that you have visited the Blue Geranium website so that we can show you relevant adverts for Blue Geranium.
3) Provide advertising networks with information on your visit so that they can present you with adverts that you may be interested in.


Cookies used on

On we use both first and third-party cookies. We are currently undertaking an audit of these cookies and details of all the different cookies that we use on will be published on this page shortly.


How to manage cookies

You can manage how you use cookies using the settings in your web browser. Below is a list of common browsers and links through to help to manage your cookie settings for them.

    Internet Explorer (IE)
    Google Chrome
    Safari (OS X)
    Safari (iOS)


Information on how to manage cookies can be found using settings within other browsers, or for more cookie information, visit

You can also manage your preferences for what types of advertising you receive on other websites using Your Online Choices.


Note that these links will take you to other sites. Blue Geranium Florist Ltd is not responsible for the information and also the setting of cookies on these other sites.

We automatically collect statistical data about usage patterns on our website. This information is not used to identify any individual. It is only collected to provide us with an understanding of the areas of interest on our site and kept only for as long as required for this purpose. For EU residents only: Non-essential cookies are used for analytical purposes as for third party applications including your social feeds. It is your responsibility to remove non-essential cookies in your security settings with your ISP.

Changes to this Privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect.


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Blue Geranium Florist Ltd, Castle Street, Totnes, Devon, TQ9 5NU


Privacy Policy

Data Protection

Blue Geranium Florist Ltd
Castle Street, Totnes,
Devon, TQ9 5NU

Company Number: England 12170928

Since 26th March 2017